Tecoris

Illuminating the pathway to success

For Sale

I have been amazed at the number of businesses in our area for sale.  When you look at the “home seeker” magazine, it seems to have more businesses for sale than homes.  Now, I know economic times are hard, etc., but this is no time to sell your business.

Even if you were planning to retire this year, and have been planning it since 1958, this is a poor time to put your business up for sale.  No matter what you do, prospective buyers will assume you are going broke and looking to give your business away.  If you sell today, plan on getting about 30% – 50% less than you would have last year.  If you have a business to sell, my suggestion is ride out this storm, then sell.  In a year or two you may get twice what you’ll get today.

On the other hand, if you’ve been thinking about buying a business (instead of starting your own,) or just buying up the competition, now may be the very best time to buy.  There are bargains galore for the person who’s willing to shop around and negotiate hard.

But one thing’s for sure: if you’re going to be in business these days, the rules of engagement are changing and you’ll have to change your business model and strategies with them if you’re going to be successful.  Business as usual is a thing of the past.  It’s a whole new world out there, with new challenges, new opportunities and new pitfalls.   The person who figures that out first will be the one who picks the low-hanging fruit.

If You Feed At The Government Trough, Expect Regulations

I watched with frustration and anger –  as you did –  as AIG executives took over $150 million in undeserved bonuses.  Then I watched in shock and horror as congress went about levying a “special” tax on the bonuses to “Get the American people’s money back.”

My Anger and frustration grow out of the fact that this is wrong on several levels — not out of the money paid.

First, congress was in such a big hurry to pass the bailout in the first place (remember, the world was going to stop turning if it wasn’t done in a few short hours) that they didn’t take time to debate the bill.  Many congressmen never even read it before signing it.  In short, it should have been spelled out FROM THE BEGINNING that those who took government money would be subject to government scrutiny and intervention.  BUT IT WASN’T!

Congress now, in an attempt to deflect and misdirect attention, is suggesting (aggressively pointing fingers at) a host of scapegoats (read whipping boys) that should be promptly whipped for sins that are actually those of congress.

Second, although I disagree categorically with the giving of bonuses to those whose failures resulted in catastrophic results to our economy, I have to believe we honor contracts and the rule of law.  Congress could have done something about this in the beginning and didn’t.  Whose fault is that?  The recipients of the bonuses?  Congress should never have doled out that much money in such a willy-nilly fashion.  No wonder it’s all hosed.

Third, now congress (in an attempt to cover its blunder) wants to levy a tax against those who received the bonuses.  I can’t believe that, and I have to say I am absolutely opposed to such a tax.  Taxes have historically been general, meaning they apply to everyone.  These taxes, on the other hand, are pointed squarely at one very small (ridiculously, incredibly small) segment of the population with the intent to take away what they are legally entitled to.  If they can do that to them,  where will it stop?  Who will be the next targeted group?

While taking this money back might look good on the surface, the precedent is extremely disturbing.  I have been wondering what small groups I belong to that could potentially be a target of a “special” tax in the future.  Now that we have a precedent it will be easier for them to do it to me.  I am absolutely opposed to a tax targeted at such a small group for those reasons.

What’s painfully clear from all of this is that if you feed at the government trough, you’re going to answer to the American people — no, that’s wrong.  You’re going to answer to congress, who may or may not represent the will of the American people.  That “answering” will take the form of increased, uncomfortable, — in some cases untenable — regulations, rules, demands that will likely change the way you’ve done business your whole life.

The only way to avoid such problems is to avoid — at all costs — the urge to take “free” money from the government.  NOTHING IS FREE.  There is a price attached to everything.  The price attached to this “free” money makes loan sharks look like school children.  This is about control, and when you take the handout, you are ceding control to our friends in Washington.  You make the call.

Betting On You

Betting on you may well be the best thing you can do in these economic times.  Betting on someone else to make your money grow (vis a vis the stock market) may be a thing of the past (at least for the foreseeable future.)  This is the age of the small business.  Entrepreneurs will flourish in this economy.

I think the problem many of us run into, is we think if we start a business, we have to ride that horse until we (or it) die of old age.  Nothing could be further from the truth.  Many (if not most) businesses have a finite life.  You get in, stay until the life of the business reaches an end, and get out.

I think of the pet rock phenomenon in the ’70′s.  That’s right.  For $3 they would sell you a “pet” rock.  You gave it a name, treated it like a pet, and everybody had to have one.  Now these weren’t special rocks.  They were just like any rock you pick up alongside the road around here.  But they came from the pet rock company, and there soon was a cult following.

Now, what would you predict?  Is this a business you’d retire from and leave thousands of employees waving in the parking lot?  Of course not.  You’ve got a niche.  It’s good for a year (maybe a little less, maybe a little more,) then it’s over.  Does that mean it’s not a legitimate business?  Absolutely not.  The guys who did it made a killing.  But it had a finite life, measured in months, not years.  Some businesses are measured in hours or days and others in decades or centuries, but all are legitimate businesses.

Where you get into trouble is when you start thinking it will go on forever.  If our friends at pet rock had invested heavily in inventory just about the time the window was closing, they’d have lost everything by doing so.  The key is to determine how you’ll get in, and how (and when) you’ll get out.  If you ride it to the very last day, you’ll lose money.  If you get out too soon, you’ll leave money on the table.  Business savvy is about knowing when to get in, and when to get out.  You learn those things by staying too long and leaving too early.  As you gain experience, you learn what works and what doesn’t.  That’s why they say experience is the best teacher.

But no matter what you do now, I’d still say you’re better off to bet on you.  Would you rather give your money to someone else to lose, or would you rather lose it yourself and gain the education that comes with that?  For me, I’d just as soon control my own destiny (and I have for much of my career.)  There’s nobody in this world I trust with my money more than I trust me.

Think about it.

No Gloom And Doom Here

I had an opportunity to speak to a bunch of business students at BYU-I last week, and it was a great experience.   I had an opportunity to share with them what I think is the most important message we can share right now:  that is, that this is not a time for gloom and doom.  It is a time of re-defining how we do business.  It is a time of increased fiscal responsibility.  It’s is a time of improved customer service.  It is a time of changing the “rules of engagement” as we compete in the market place.  But it is certainly not a time of gloom and doom.

There are opportunities out there right now that only come along during a crisis like this.  And obviously, there are some of the old opportunities that have disappeared.  That’s okay.  Instead of saying, “Everything’s changed.  I can’t compete.”  You should be saying, “Everything’s changed.  What do I need to do to continue to compete.”

Just the fact that you’re willing to adapt predicts your survival during these difficult times.  Every bit as much as the fact that others doggedly stick to the ways of the past ensures their demise.  This is a time for creativity.  It is a time for enthusiasm.  It is a time for excitement.  Fortunes are not made and lost during the boom times, they’re made and lost during the busts.  You have an opportunity here that may never come again (at least not to this degree) in your lifetime.   Time’s a wasting.   Grab hold of the brass ring and start to swing.

Not All “Improvements” Are Good

I bought a Toyota Camry Solara for my wife to drive.  It’s basically a good car.  But I got the shock of my life in that car the other day.  We were returning to the mountain where it had snowed about 4″.   We left the highway and started up the road to our home (which hadn’t been plowed.)  Four inches of snow stopped that car dead in its tracks.

The problem?  “Traction Control.”  Thank goodness my wheels weren’t slipping in that four inches of snow.  The problem was, the reason they weren’t slipping was because they weren’t turning.  Apparently with traction control you can’t chew your way through 4″ of snow.  You just have to be stuck.

I got out the owners manual (prior to pushing) and found you can disable the traction control.  Great.  I did.  But it doesn’t really disable it.  Just minimizes it.  You still don’t spin your way home.  But after backing up, getting a run (several times) I made it home.

The moral to this story is obvious.  Toyota spent a lot of money to include that feature in the car.  I paid for the privilege of not being able to go where I want.  Sure, traction control helps when you’re on an icy highway (and already moving.)  It has some safety value.  But for those of us who live in snow country, saving the up-front expense and controlling our own traction makes more sense.

I know Toyota wants to protect us from ourselves.  It’s obvious we can’t be trusted.  But the bottom line is this: not all improvements are good.  Not every “enhancement” should be implemented.  Sometimes what works well in one application hinders you in another.

Be sure as you evolve your products and services that what you offer really does make a difference.    There is often a small minority of the people clamoring for things the majority doesn’t even care about.  Before you go to the expense of developing new features / benefits, make sure it’s something the masses want.  You’ll always do well if you appeal to the masses, not the classes.

Moving Forward In Perilous Times

I read a great article in Inc. Magazine the other day (sorry, no link.  I read it the old fashioned way — ink on paper.)  The article talked about how business leaders today are struggling to make good decisions in these uncertain times.  They illustrated how those who do, are grabbing huge shares of the market while those who don’t are going under.

But the thing I found most fascinating was the report that many, many business leaders are doing . . . nothing!  With the fear of making a poor decision looming over their heads, they opt for the slow death of doing nothing in exchange for a quick death from making the wrong decision.

As I’ve said in the past, this is not the time for doing nothing.  You must take action  –  and that action must be correct.  This is a time when we will separate the true, business- savvy leaders from the pretenders.  Dont’ be afraid to take action.  You will learn a tremendous amount no matter if your decisions are good or bad.  And that education will serve you well in the future.

Gather your management team around you and council together on what you’re going to do.  Get input from all sides, then take a decision and run with it.  Just be careful whose opinion you value most highly.  You can see the results of trusting the wrong people playing itself out on the national stage.  At any rate, don’t let fear stop you in your tracks.  Do something.  Doing nothing is every bit as much a death knell for your business as doing the wrong thing.

So gird up your loins and move forward.  This is a time of tremendous opportunity for those who are both wise and aggressive.

A Call To Action

I have watched with interest as business after business grinds to a crawl.  Sure, economic times are tough.  Sure, your customers are fewer and farther between, sure they make more demands on you than ever before, but that’s no reason (read excuse) for a slowdown in your business.  In every industry, there are businesses that are thriving.

I know a realtor who’s on track to do way more this year than last.  And last year he was one of the top producers in his office.  Real estate around here is about half what it was a year ago, and realtors are dropping like flies.  But they’re not all going out of business — just the ones who give up.

If you run a small business, consider this a call to action.  Get up and get moving.  Stop looking for excuses and start looking for solutions.  There are solutions.  Don’t look at your marketing budget as a sacrificial lamb.  It’s not expendable.  Your salary might be.  Some of your employees might be.  Certainly the frivolous stuff is.  But be very careful trimming your marketing budget right now.

I have watched in our local market as inferior companies take the superior position in the market simply by aggressively marketing their products and services.  Better companies have cut way back on their marketing budgets and and idly watching as inferior companies blow past them.

What have to done to adjust to the new realities in your area?  How have you made lemonade out of our current surplus of lemons?  This isn’t going to be over any time soon.  If you are going to survive, you’re going to have to learn how to do business in hard times.  It can be done.  It takes effort, creativity, a positive attitude, an unwillingness to accept defeat, an unwillingness to let circumstances (even those beyond your control) to be an excuse for failure.

This is your reality and it will be for the foreseeable future.  Get up.  Get moving.  Be successful.  Anything good that happens to you is entirely your doing.  Anything bad the same.  you are in control.  What are you going to do?

Out To Lunch

I’m travelling this week and likely won’t post anything.  See you next week.

 

AJW

Multi-Million Dollar Giveaway

When Miami Banker Leonard Abess Jr. decided to cash out, he did what you and I would do — he remembered all those who had helped him be successful over the years.  471 employees received bonuses that added up to $60 million.  The average per employee was $127,000.  Lest you think Abess was only thinking of executives, it should be noted that the list of employees included in the bonus program were tellers, secretaries, clerks, etc.

This is a great story on several levels.  First, it shows that there are still people in the world who care about people.  All we hear about in the media is greed and avarice.  It’s nice to know there are still people out there like Abess.

Second, Abess made the comment, “I don’t need the money.”  I’m sure that’s the case.  But it seems many rich people use money as a way to keep score.  If they give some to you, they risk the possibility you might catch up, and they can’t take that risk.  Is that pathetic or what?!?  I truly respect someone who has enough self esteem to help others without worrying what might happen to themselves.

Third, nobody gets there alone.  If you become wealthy, there will be a host of people along the way who helped you get there.  Respecting the efforts of those who helped you along the way is not only courteous and kind, it shows you have some class.  It shows you understand words like honor, integrity, appreciation, value, etc., etc.

Fourth, nobody gets to be “a great man (or woman)” by stepping on people all the way up and forgetting them when they get there.  Great people never forget those who have helped them achieve their goals.  And great people aren’t afraid to give credit where credit is due.

There are a lot of lessons to be learned here.  To read the full account of this story, click here.  I encourage you to ponder this one and see how it applies to you and all you do.

The Life Cycle Of A Business

I am amazed as I watch business come into existence, grow, mature, age, and die.  I’m thinking of the company from which I buy propane.  I have bought from them for years.  I remember when they first knocked at my door.  They wanted my business, and they were willing to do anything to get it.  They listed a host of things they would do for me at no charge, not the least of which was pressure test my house to make sure none of the fireplaces or cook-tops or ovens was leaking gas.  That sounded good and I invited them in.  They performed all their tests, and lo and behold, no problems — but at least I knew for sure I was okay.  I bought propane from them, on that visit and continued to do so for years.

As they grew, I watched as those little things disappeared (or became “billable” items.  Then the price started to creep up.  Then they only came to my area once every two weeks.  Then today they came and informed me I would need to clear a path to my tank if I wanted them to fill it (it’s about 100 feet back on my lot, under 6 feet of snow.  I doubt I could do it if I wanted to, and I sure don’t.  

Then today I got a knock on the door from a new company.  They have a host of services they offer for free, etc.  So you know what?   I changed companies (which is unusual for me.  I’m a very loyal customer.)  The new company cheerfully filled my tank (using snowshoes to walk across the snow to the tank and digging down to it with a shovel.)  Not only that, they have the best price of anyone who delivers up here on the mountain.

At the end of the day, it’s good (in some ways) to be hungry.  When you’re hungry you are forced to provide the very best customer care.  When you’re fat and happy, you can do whatever is convenient (which usually means customer service suffers.  When  customer service suffers, the business starts to decline — slowly at first and then picking up steam, like a snowball rolling down a hill.  Momemtum does the rest.

It takes a sharp and tenacious manager to set aside the comfort that making a profit brings and stick to the things that made the company grow in the first place.  But if you’re going to extend your life as a company, that’s exactly what you must do.  Any time not tramping in the snow means more to you than a customer, you’re on the slippery slope.

What phase of life is your business in?  What can you do to reverse the aging process?  What value do you place on a customer?  If you haven’t asked yourself those questions in awhile, you ought to do so regularly.  It could mean the difference between flourishing for years to come, or dying an early death.

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